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Having problems?
If you don't see your question here, please contact
us and we will do our best to help.
How do I purchase from Gyronix?
- The
Gyronix Direct on-line
store
is the quickest way to buy, because you receive your license keys
instantly.
- To purchase on-line at our WorldPay Click and Build shop, click
here.
- To order off-line, just print out and complete either the UK
or USA off-line order form
and fax it to us. Our fax number is on the form.
- If you would like to pay by PayPal, please contact
us.
Can I get a backup copy of the
software on CD?
Yes, just add the product to your cart, then select the "eCD"
option in the cart. Please note that CDs are for backup purposes only,
and contain software that requires a separate license key. CDs are
created to order by our partner eSellerate, which allows us to always
ship the latest versions. They are branded with "eSellerate"
and labelled as "Gyronix", and contain copies of the same
software that is available for download from our site. If you really
need original publisher-branded CDs, please contact
us.
How quickly do I receive
my license keys when I buy on-line?
You can see your keys in the web browser right after purchase. We
also dispatch your keys to your e-mail address at the same time.
How can I find prices in
other currencies?
Change the Currency selector at the top of Catalogue or Cart pages.
Why can I only purchase in US
Dollars with AMEX?
This is a restriction required by AMEX. Choose US Dollars as your
currency if you use an AMEX card.
Do you offer educational licenses or
pricing for non-profit organisations?
Yes. Our Non-Profit Organisations
page gives details of our policy and a form to request your NPO
Coupon, which is required for use in the Gyronix Direct e-shop.
Can I upgrade my software from
a previous version?
Yes. We accept license keys from earlier versions as a trade-in against
new purchases. Our Upgrades
page gives details of our policy and a form to request your Trade-in
Coupon, which is required for use in the Gyronix Direct e-shop.
Why did the contents of my
shopping cart disappear?
The contents of your shopping cart are only retained for 10 minutes.
After that time, they must be re-entered.
My card was not authorised
when I tried to purchase. Why?
Cards can be declined for any number of reasons, and it does not
always mean that there is something wrong. For example, some banks
routinely decline overseas transactions on certain types of card.
We also offer other forms
of payment.
Do I need to make a new
download after purchasing?
This only applies if you have used a the smaller trial version
of MindManager. ResultsManager and the full versions of MindManager
only require entry of a license key to disable trial mode.
I'm having problems downloading
Occasionally we get reports of problems with downloads. Unless there
is something wrong with the server at the time, these are more usually
caused by blockages elsewhere in the Internet. We have recently added
a US-based download server, so try using the alternate server if you
are having problems.
I am not receiving the information
I requested
Our e-mail system uses double opt-in to comply with CAN-SPAM
regulations and ensure that users only receive information that they
have specifically requested. When subscribing, you should receive
a verification message with a link to confirm your request. If you
do not receive your verification mail, please contact
us and we will gladly re-enable your subscription. Possible
reasons for not receiving the verification mail include:
- The e-mail address you provided was not correct and the verification
message bounced.
- The verification message could not be delivered at that particular
time. Unfortunately it does not get resent, as this would not comply
with best practice. Even if you re-register, the verification mail
is not resent.
- The verification message was delivered, but you did not reply
to it or click the confirmation link. Nothing else gets sent if
the request is not confirmed.
- Your ISP or IT department uses an excessively zealous spam filter.
Our mailings are designed to score less than 2.5 with SpamAssassin™,
the industry-standard limit being 5. However, other systems may
score the same content differently, and could block messages. It
is increasingly difficult to write anything meaningful that avoids
this without resorting to trickery, which we won't do.
- You use a system that intercepts messages from previously unauthorised
addresses, and replies to the sender asking for manual validation.
This may prevent you from receiving the first verification message.
If you use a system like this, you should either ensure that it
gives you the choice of reading unauthorised messages, or authorise
the e-mail address sales@gyronix.com.
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